![]() Document(s) supporting damage from U.S.These items will help prove the damage to your incoming shipment: All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right to payment, in writing, in favor of the addressee. In addition, it is recommended you contact the foreign sender and ask the sender to file an inquiry with the postal administration from where the item was mailed. First-Class Mail Letters: Maximum weight is 3.5 ounces, minimum size is 3½ x 5 inches, maximum size is 6 x 11½ inches and allowed thickness is 0.009 x ¼ inch. The Post Office will verify the damage and give you a PS Form 3831, Receipt for Article(s) Damaged in Mails, for your files. First-Class Mail Postcards: Minimum size is 3½ x 5 inches, maximum size is 4¼ x 6 inches and allowed thickness is 0.007 inch to 0.016 inch. You must immediately present the article, mailing container, wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. Receiving Damaged International Shipments Inquiries cannot be processed online for ordinary parcels sent without Registered Mail service. Inquiries are not accepted for ordinary letters sent without Registered Mail service.įirst-Class Package International Service ® ![]() Online inquiries can only be initiated by the U.S. sender.ģ–90 days to submit an inquiry for loss, damaged, or missing contents Priority Mail Express International ® (PMEI) Call 1-80.Ĭustomers will need a 10-digit GXG tracking number which starts with either "82" or "83" and the GXG Air Waybill (PS Form 11FGG1) as evidence of mailing. If your package is damaged or has missing contents, please see the " Receiving Damaged International Shipments" section.įiling an International Claim for Lost Mail or Packages Service For more refund information, visit PostalPro.
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